Privacy policy.

Effective Date: 1 February 2025
Last Updated: 2 October 2025

1. Who We Are

This privacy policy explains how The Skills Gap Consultancy Limited ("we", "us", "our") collects, uses, and protects your personal data.

  • Company Name: The Skills Gap Consultancy Limited

  • Company Number: 16193788

  • Registered Address: Lincoln, England, LN2 4SN

  • Contact Email: James.Hyde@theskillsgap.co.uk

We are the data controller of the personal information we collect and process.

2. What Data We Collect

Information you provide:

  • Name, email address, phone number

  • Job title, organisation name

  • Assessment or toolkit responses

  • Feedback, survey results, and communication preferences

  • Payment and billing details (where applicable)

Information collected automatically:

  • IP address, browser type, and operating system

  • Pages visited, time spent, and site usage patterns

  • Cookies and tracking data (see Section 7)

3. How We Use Your Data

We use your data to:

  • Deliver services, training, and digital resources

  • Manage access to assessments and toolkits

  • Respond to enquiries or support requests

  • Process payments and manage transactions

  • Send updates, news, and marketing communications (opt-out available anytime)

  • Improve our services through feedback and usage analysis

  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data under:

  • Consent – where you’ve actively agreed (e.g. newsletter sign-ups)

  • Contract – when processing is necessary to deliver our services

  • Legal obligation – to comply with laws (e.g. tax or accounting)

  • Legitimate interests – such as improving services or marketing to existing clients (balanced against your rights)

5. Data Sharing

We do not sell your data. We may share it with:

  • Service providers – such as email platforms (Ecosend), payment processors (PayPal, QuickBooks), web hosting, and ScoreApp (diagnostic toolkits)

  • Professional partners or collaborators – for example, training partners, accreditation bodies, or technical providers, but only where necessary to deliver services you request

  • Legal or regulatory authorities – if required by law

Business development retainers:

  • Where we provide business development support to other organisations, any personal data processed on their behalf is managed under their own privacy policies.

  • In these cases, The Skills Gap is not the data controller.

6. Data Retention

We keep personal data only as long as needed:

  • To deliver services and provide agreed access

  • To comply with tax, accounting, or legal obligations (usually up to 6 years)

  • For up to 12 months after service delivery, unless required longer by law or agreed with you

You may request deletion earlier unless retention is legally required.

7. Cookies and Analytics

We use cookies and tracking tools to improve your experience. These include:

  • Essential cookies – required for basic site functionality

  • Performance cookies – e.g. Google Analytics, to understand usage and improve content

  • Marketing cookies – used only if you opt in via our cookie banner

You can manage cookie preferences through your browser or our banner at any time.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact James.Hyde@theskillsgap.co.uk.

9. Data Security

We take appropriate measures to protect your data, including:

  • Secure website (HTTPS) and platform access

  • Encrypted storage and password protection

  • Restricted access on a need-to-know basis, with staff trained in data protection

  • Regular checks to review security and compliance practices

10. Updates to This Policy

  • We may update this Privacy Policy from time to time.

  • The latest version will always be available on our website.

  • Material changes will be communicated clearly.

11. Contact

Data Protection Contact
The Skills Gap Consultancy Limited
Email: James.Hyde@theskillsgap.co.uk

Company No. 16193788 | Registered in England & Wales